Desktop Support Technician
This technical role requires strong troubleshooting, problem solving, conflict resolution and effective communication skills. This role consists of managing and resolving complex service requests related to PCs, servers, networks, audio visual equipment, hardware and software malfunctions.
Responsibilities:
Perform all levels of Site Support, i.e., hardware, software, network, printers, and scanners, for all internal on-site and remote personnel, and creating and maintaining system accounts, groups, and security permissions within Microsoft Active Directory (AD).
Perform On-Boarding & Off-Boarding of all personnel with respect to deploying & recovering PC equipment and supporting IT peripheral equipment.
Advise Site Support team on daily tasks, projects, and coverage schedule
Develop, analyze and communicate metrics related to Site Support
Look for opportunities to develop plans related to continuous improvement of the services offered and coordination with service delivery groups
Work closely with the other support teams to ensure customer issues are resolved in a timely manner
Required:
5+ years of relevant work experience in infrastructure
5+ years of experience at working both independently and in a team-oriented, collaborative environment is essential.
Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services.
5+ years of troubleshooting experience within the Windows environment
Advanced knowledge of MS Office Suites, Office 365, One Drive, Windows Operating Systems, networking, TCP/IP, Active Directory, and Windows 10 troubleshooting
3+ years of experience with low level configuration and security of the Windows client operating system
1+ years of experience evaluating enterprise client hardware
