Desktop Support Technician
The Desktop Support Technician is responsible for providing second line computer support for all workstations at the main office and satellite locations. The position will resolve IT work requests, provide excellent customer support, and meet continuous service delivery demands. The IT support staff provide services in a dynamic, fast paced environment via the phone, remotely, and in person.
Responsibilities:
Diagnose and resolve computer software and hardware incidents, including operating systems (Windows and Mac), network connectivity, printers, scanners, and across a range of different software applications.
Utilize problem solving skills to implement temporary or permanent fixes with the aim of restoring service to users as soon as possible; escalating incidents to other support teams where necessary.
Install, configure, and maintain ongoing usability for desktops, laptops, peripheral equipment, and software complying with given standards and guidelines.
Pick up and deliver computer equipment and peripherals that require maintenance
Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
Assess functional needs to determine hardware and software purchase specifications.
Cover Help Desk Technicians and A/V Media Technicians when necessary.
Experience:
Associate’s (or higher) degree in a qualifying field or successful completion of sixty (60) college credit hours
Three (3) years of desktop support experience in Windows/Mac enterprise environments
Must have excellent communication skills, both oral and written
Must have excellent customer service skills
Must be available to work evenings and weekends as needed
I.T. Staffing
